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Tier 3 Service Desk Engineer

Tier 3 Service Desk Engineer - Escalations Engineer - Senior Support Engineer - Manchester - I am looking for a meticulous Support Engineer to be an Escalations point within the Service Desk - if you have excellent customer facing skills and happy to get involved in project work and go on site from time to time then this could be the role for you.


Key skills:




  • Windows Server 2008 and 2012/R2, and 2016




  • Virtualisation technologies - VMWare \ Hyper-V \ XenServer




  • Exchange 2010, 2013, 2016




  • Office 365 administration - cloud \ hybrid solutions




  • Google G Suite administration




  • GPO creation and maintenance




  • Active Directory, DNS and DHCP




  • SCCM/ WSUS




  • Veeam experience would be beneficial





You will be comfortable owning incidents through to resolution, mentoring junior staff members and site visits for implementation or technical cover.


The main responsibility of this role is to provide an escalation point in a Tier 3 domain within the Microsoft operating & application arena along with essential general system administration tasks.

The role is based on resolving technical support tickets as part of a team on a busy Service Desk.

The role is focused upon day to day delivery of technical support which needs to be completed in an effective manner with attention to detail and accuracy.

The nature of the business requires a high level of technical knowledge, flexibility, common sense and initiative.


If this role is of interest to you please APPLY NOW for a swift response!




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