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Graduate Account Manager - Graduate Customer Delivery

Graduate Account Manager - Customer Delivery Agent - Graduate Customer Support Agent - Graduate Customer Service Administrator - Graduate Customer Services Executive is required by my global award-winning FinTech client based in close to Guildford Surrey paying a salary between £18K to £20K + Bens + Excellent career potential


Are you a recent graduate who is interested in a career in Account Manager - Customer Service, Customer Delivery, or Customer Support? If so I have the role for you, my client is a forward thinking Technology Company who are looking to build a brand new team of Customer Delivery Agents - Customer Account Managers to support their growing worldwide customer base.


The key responsibilities of this Customer Delivery Agent- Customer Service Analyst-Customer Support Agent - Customer Service Administrator responsibilities will be:



  • Logging incidents for global customers contacting the delivery desk

  • Ownership of qualifying, troubleshooting, coordinating and updating logged cases to closure within specified service levels (SLA)

  • Maintaining and publishing training materials using various media products for customers

  • Delivery of training to end users of the product

  • Preparing monthly reports for customers and management


Skills / Experience


Required:



  • Recent Graduate - Ideally a Business Management related degree or similar

  • High energy with a confident, engaging and customer focused approach

  • IT literate particularly around products like Microsoft Windows and Office, Excel etc

  • Organised with a strong focus on deadlines, accuracy and timely delivery

  • Forward thinking with a flexible approach to undertaking and completing a variety of tasks and activities

  • The ability to work as part of a local and internationally distributed team

  • Flexibility in working hours to aid the support of Global customers


This role would involve working shifts Monday - Friday 7 am - 4 pm and 10 am - 7 PM


This award-winning client work with top-tier global banks, insurers and asset managers across the world and have won awards for their product are looking a number of Customer Delivery Agents to provide support and guidance to their growing customer base and are looking to pay a salary of between £18k-£20K + great career potential.

Full Training on offer


If you are a recent Graduate who has an interest in Customer Service and Technology, please forward your CV to me ASAP.




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