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Field Service Engineer - Hampshire

Our client is looking to recruit a Field Service Engineer based in Hampshire.


Based from home, only have to visit Head Office occasionally, Training, Social Events etc.


Role overview :


To provide the highest quality repair and maintenance service to the full range of company and third-party products in an efficient and professional manner.

The Field Service Engineer will be dealing with members of the community who are vulnerable, so must be able to demonstrate a compassionate demeanour.


To maintain and repair customer equipment in accordance with service level agreements/contracts throughout the UK to the required standard.

The main client base provides communication systems to vulnerable members of the community, therefore availability of the communications systems is considered vital.

This, in turn, requires a 24-hour / 365 days per year service provision utilising approximately 160 field-based staff throughout the UK.

 There is a clear focus on fixing a problem during the first visit to a call.


Essential skills include but are not limited to:


  • Undertake CRB check or similar as directed by the company policy.

  • A good understanding of basic Electrical and Electronic systems/principles.

  • An electrical/electronic qualification equivalent to or above an NVQ level 2 or similar.

  • Full driving licence.

  • Experience of repairing field service products down to board level including Intruder Alarms, CCTV, Door Entry, Access Control, Environmental Monitoring/Control, Fire Detection, Nurse Call, etc.

  • Sound knowledge of Health & Safety issues relating to the service function



  • A pass at ONC level, equivalent NVQ Level 3 or demonstrable alternative in a technical discipline (specifically Electrical or Electronic Engineering).

  • Comprehensive and in-depth technical understanding of the Electrical and Electronic systems /principles.

  • Ability to demonstrate knowledge of networks and IP based systems

  • Deputise for Senior Engineer


The jobholder is expected to be able to demonstrate competency in analysing and solving technical issues and flexibility in undertaking a range of duties from preventative maintenance checks of current/future systems through to repair of the company and third-party products.

As a team player, they will be highly motivated towards achieving both the Company’s and their own personal goals.

The jobholder should be alert to issues surrounding customer dissatisfaction and opportunities for business development and utilise the escalation paths for both.



  • 25 days holiday plus 8 bank holidays

  • Onsite parking (Response)

  • Car/Van & Fuel card (Engineer)

  • Company Pension

  • Benefits Portal


Salary: £23,500.00 to £26,000.00 per Annum.


If you would like to be considered for this role, please send your updated CV to


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