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Case Manager (Debt Management)

Case Manager (Debt Management) | £22,000 starting salary + Bupa + Pension + 25 days annual leave + bank holidays | Warrington, UK


SRGEurope have been appointed to recruit for a Case Manager (Debt Management) on behalf of leading company in Warrington.

The role is full time 37.5 hours per week Monday to Friday and also includes a 4 week rota.

This will involve working 1 Saturday in 4.

The successful Case Manager (Debt Management) can look forward to working in a target driven, fast-paced environment.


Case Manager (Debt Management) Responsibilities will include but not be limited to:




  • You will undergo a thorough training program in order to become conversant with the legal process involved in debt recovery; confident in problem solving accounts and build on your negotiation skills

  • Telephone contact to negotiate repayment terms or settlement options

  • Establish debtor financial position and assess for vulnerability/hardship

  • Discuss arrange payment method

  • Monitor payment arrangements

  • Chase arrears and review arrangements

  • Deal with routine correspondence


Case Manager (Debt Management) Requirements:




  • GCSE grade C or above in English and Maths or equivalent

  • A background in debt recovery, negotiation, sales or finance is ideal

  • Previous debt management experience beneficial

  • Knowledge of FCA regulations

  • Previous customer service experience within a call centre environment

  • Strong communication and negotiation skills

  • Strength of character and resilience

  • Clear credit record / DBS check


The Company


This client has is a highly establish and successful organisation.

They offer continued training, development and support and the opportunity for career progression.


To Apply


If you would like to proceed to the next stage press apply now, if you want to know more e-mail us at support@srgeurope.com or call us on 0207 183 6462 we look forward to hearing from you.


We have a variety of jobs ranging from £25k-£150k, so if this one is not suitable please visit our website www.srgeurope.com for other exciting opportunities you can apply for.


Case Manager | Debt | Solicitor | Finance | Call Centre | Payment | Sales| Recovery