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Customer Service Associate

Our Client, Le Bureau, is currently recruiting for a Customer Service Associate in Wandsworth, London.

They provide workspace, 220 desks to more than 90 small businesses, all in a beautifully designed space.

Some of their “Members” have been with them for years, some have just joined.

Some are sole traders, some are teams of 6-8.

Most of their Members businesses are in Services - Recruitment, PR, Architecture, Journalism, Marketing, Web development.

Some are in Retail.

All are thriving local small businesses.

All chose Le Bureau because of the facilities they provide - but stay because of the community they host.

 

As part of the team that provides the support of these businesses, you will be responsible for maintaining the everyday office operations and ensuring a good environment for all members.

This role is the first point of contact for members’ enquiries at the front-desk.

Respond to members’ enquiries at the front desk

Be a friendly and courteous representative of Le Bureau for current members and deal with any questions or requests that they have on an everyday basis.

Answer questions, forward messages and handle requests as required, or seek help when needed.

Get to know members’ common requests and proactively anticipate future issues or concerns.

 

 

Maintain the smooth running of everyday office operations

Maintain office supplies by checking stock (stationery and kitchen stock).

Take an inventory of levels and anticipate future requirements.

Place orders, verify receipts, stock items and deliver supplies to workstations.

Move and stack deliveries

Maintain a nice kitchen environment, including wiping bench-tops, washing up mugs, refill tea and coffee machine, paper towel, hand wash, etc.

Ensure meeting rooms are tidy and the general office is presentable at all times.

Maintain office equipment such as printers, coffee machine etc.

Help members with IT troubleshooting and redirecting them to IT support when necessary.

Collect and deliver post and deliveries.

Arrange outgoing post.

Change light bulbs, fuses, set up digilocks etc.

Source, prepare and supply food for members’ events.

 

Support the activities and tasks of other team members when necessary

Support the Community Manager in the daily running of the business.

Attend networking events on behalf of the company when required, typically outside of working hours.

Attend monthly events organised for their members, some outside of working hours.

Take on ad-hoc tasks for other team members during busy periods.

Cover for team members during periods of holidays and absences.

Conduct viewings of office by potential new members when required.

 

Person specification:

 

In order to do this role effectively, the job holder will need:

 

 

To be friendly and helpful

To work with professionalism at all times

Good communication skills

To be proactive in solving problems

A “hands-on” attitude and willingness to help other team members.

 

Salary: £18,000 to £20,000 per Annum.

 

If you would like to be considered for this role, please send your updated CV to belinda@recruitment-boutique.com

 




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