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Lead User Experience Researcher (Media) - London

Lead User Experience Researcher (Media) - London

£75k basic + bonus + benefits

My client is one of the UK's largest media publishers who are looking to hire a Lead User Experience Researcher who will lead user experience researchers and service managers to develop and advocate appropriate research strategies to understand user needs for a service, and to continually test and improve the service
The media publisher encompassing an award winning portfolio of 5 national titles, 130 regional titles and over 500 digital products.

They are experiencing phenomenal online growth, and the acquisition of Local World in 2015 has strengthened their presence in the local markets.

We're well on our way to becoming the dominant local player online in the UK.

The role

The company's approach to digital and IT puts user needs at the heart of decision making.

User researchers are key figures in service teams.

They help service teams build a deep understanding of their users so they can design and deliver the services that their users need.
They support service managers by generating new and useful user insights, and work closely with designers, analysts and developers to iteratively improve services for users.
As a user researcher you will be experienced in using a variety of user research methods to reveal actionable insights.


You will have excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence.
You will need to be confident in explaining user needs to senior stakeholders, and acting as a persuasive advocate for those needs both within the team, the wider organisation and across the business.


You will have experience with and be comfortable working with agile development teams.

You will be able to introduce user research practices into a team, establish a user centred culture, and continually monitor and improve practices.

Main responsibilities

Fostering a culture o




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