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IT Support and Engagement Analyst (IT/ Legal Insurance) - London

IT Support and Engagement Analyst (IT/ Legal Insurance) - London

£35 to £40k + bonus + benefits

My client, a legal Insurance services company is looking for an IT Support and Engagement Analyst to act as a face of the firm in their London offices to provide support and training to their teams and delivering a good service across the business.

They are the leading providers of legal and handling services to the UK general insurance sector.

Currently they provide specialist services to 12 of the UK's 20 largest motor insurers in areas such as counter fraud, costs, credit hire, defendant services, large & complex injury and recoveries.


The basic purpose of the job and its primary objectives:
This role will be based in our London office with the occasional visit to Southampton.

The successful candidate will be required to work remotely with our Head Office Service Desk, Infrastructure and Super User teams to ensure all our offices receive the appropriate support and attention.
We are looking for an engaging individual who will act as a face of the firm in our London offices to provide support and training to our teams.

You will be focused on delivering a good service, engaging with partners, fee earners and support staff with their IT needs.



Main Responsibilities:

Working with the Service Desk, to provide desk-side support across the business
Using software tools and manual audit processes, maintain a database of all IT-managed hardware and software across all branches of the business.
To manage the lifecycle of desktop IT hardware (PCs, thin client devices, laptops & printers) ensuring that scheduled purchase, replacement, maintenance and end-of-life disposal are achieved in line with the firm's processes and in compliance with relevant regulations and best practices.
To manage the lifecycle of desktop software including, the base image, ensuring that licensing requirements are communicated to the appropriate team, that licensing restrictions




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