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Infrastructure & Field Support Engineer 3rd Line - Windows AD 2008, Exchange 2010, Citrix VDI

Infrastructure & Field Support Engineer 3rd Line - Windows AD 2008, Exchange 2010, Citrix VDI
St Mellons, Cardiff CF3
£29,000 - Permanent

This is an excellent opportunity for an experienced individual to join a worthy national charity and to help make a difference to people's lifes.

We are looking for an enthusiastic individual to join a small team of infrastructure engineers to help maintain the infrastructure and business information systems by providing field, project and technical support for the organisation.

The role will involve the following:
- Provide 2nd/3rd line technical support
- Develop and maintain all gold build images for Desktop\Laptops and Citrix VDI
- Ensure that build and technical documentation is kept up to date
- Provide support for communication systems, e.g.

VOIP telephony, video conferencing, Skype for business
- Manage SCCM to develop and deploy updates to Servers, Workstations and laptops
- Developing migration scripts and strategies to provide cost effective solutions to support the charity's needs
- Installation, configuration, fault diagnosis and rectification of a range of local and wide area network components: incl.

HP Switches, CISCO routers, firewalls, etc.
- Follow change and release management processes for implementing changes to the infrastructure
- Create, update and maintain system documentation
- Manage and maintain cases raised on Track-It! case logging application
- Work within ITIL framework (specifically IS Service Desk and Problem Management) to SLA guidelines
- Work closely with other IS staff and 3rd parties in support of service delivery
- Delivering on site support as required

In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-clas

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