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Head of Problem Management - Incident - Change - Telecoms

Head of Problem Management - Head of Incident Management - Head of IT Service Management - Problem Management - Managed Services - Telecoms - Energy - Practitioner - ITIL - Utility - Energy - Telecoms - Nottingham - Nottinghamshire - Excellent Salary + 10% Car Allowance + 20% Company Bonus + Company Benefits.

This is an exciting and unique opportunity for the Head of Problem Management - Head of Incident Management to join one of the most talented and dynamic teams in the UK to support a prestigious and UK wide programme.


  • Accountable for the Problem Management process, driving its policies, scope, communication and effectiveness

  • Head of Problem Management will effectively lead the Problem Management team

  • Develop an operational Problem Management capability that drives across the business

  • Act as member of the senior management team, taking full accountability for the delivery of assigned processes


  • Practitioner Level

  • Ideally, you will come from a Telecoms and/or Energy sector background

  • Experience of managing a team and Problem Records in a heavily regulated environment

  • Thorough understanding of Service Operations ITIL processes

This is a fantastic opportunity for the Head of Problem Management - Head of IT Service Management to join an Award Winning Microsoft Gold Partner IT Cloud Consultancy.

My client is looking to reward the successful Head of Problem Management - Head of IT Service Management with an Excellent Salary + 20% Bonus + 10% Car Allowance + and Excellent Company Benefits that include Pension, Life Assurance, Childcare Vouchers to name a few.

We are currently recruiting for this Head of Problem Management role with immediate effect and considering all potential candidates immediately so, APPLY NOW!

Who is Reflex Computer Recruitment?

Reflex, established since 1990, is a successful independent IT Recruitment Consultancy.

We are a proud member of the Recruitment and Employment Confederation (REC) and we strongly believe in ethical recruitment building long term relationships with both clients and candidates.

We are ideally qualified to offer clients the best possible solution in fulfilling their computer personnel requirements; whether they are regional, national or international.