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Support Team Leader - Technical Support Manager - Helpdesk Mgr

Support Team Leader - Technical Support Manager - Helpdesk Manager (1st - 3rd) - IT Service Team Leader - IT Infrastructure Support Manager - Service Desk Team Leader - IT Help Desk Supervisor sought for Epsom Surrey Client for an initial 6-month contract.


Key skills sought for this Support Team Leader - Technical Support Manager - Helpdesk Manager (1st - 3rd) - IT Service Team Leader - IT Infrastructure Support Manager - Service Desk Team contract - IT Help Desk Supervisor contract:



  • Detailed knowledge and understanding of Incident, Problem and Service Request management processes - ideally using LANDesk Service Management Suite

  • Solid experience of managing a busy IT Service Desk environment and working in a technical customer facing role

  • ITIL Foundation V3 or V4

  • Experience providing 1st to 3rd line technical support via telephone, email, remote and desk-side support and monitoring Strict Service Level Agreements (SLA's) following ITIL processes

  • Strong experience of Microsoft Windows platform - SCCM 2016 - Windows Server + Active Directory and account administration experience

  • Desktop Windows 7 support and installation, Office 365 + Ms Office 2016


You will be a hands on manager supervising an in-house support team of 4 staff who provide technical support across the business and happy to undertake from First to Third line support duties within an ITIL environment.

As the IT Service Desk Team Leader you will be responsible for overseeing the Service Desk staff and ensuring that end users are receiving the appropriate assistance.

This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end user requests and incidents, including the monitoring, tracking, and coordination of Service Desk functions.

The Service Desk Team Leader will also perform a role as part of the service desk team to provide first line technical support to internal staff.

You will be monitoring and working to strict Service Level Agreements (SLA's) following ITIL processes and working Monday - Friday on a rotating shift pattern.

The shifts are 7:00am to 3:30pm, 8:00am to 4:30pm and 9:30am to 6:00pm plus 1 in 4 Saturdays.


Although all your work is based in the Epsom, Surrey Office you MUST be car driver but there plenty of on-site parking and you will be working in a modern spacious business environment with numerous on-site facilities.

They can offer VERY COMPETITIVE DAILY RATE for an initial 6 MONTH CONTRACT as an this Support Team Leader - Technical Support Manager - Helpdesk Manager (1st - 3rd) - IT Service Team Leader - IT Infrastructure Support Manager - Service Desk Team contract - IT Help Desk Supervisor - If this fits you and you are seeking a new challenge then please send me your CV for a swift response !




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