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Service Designer (UX/Creative/Product/Pharma)

Service Designer (UX/Creative/Product/Pharma) - London or Cambridge

£60k basic + flexible working

My client a Service Design Agency is looking for a Service Designer with UX abilities to join their small friendly design team.

You will be working on site in Cambridge (pharmaceutical client) most of the week but also based at co-working spaces within London.

This is a great opportunity for someone who is genuinely excited by being an integral part of a team working across multiple projects that span product and service.

You will be working with the researchers, strategists, data scientists, experience Designers, developers and more across office locations and remote working locations to ensure projects are delivered successfully and on-time.



A lot of the work is based out in Cambridge however, they believe they have to get out of the building to solve problems, and that design is a team sport, so this means their work can take them around the globe.

For that reason, you should be happy, where necessary, to spend time out of the country (this can be from two days to two weeks).

Responsibilities

Inspiring a team of diverse and talented Designers to strategically plan, contextualise and address complex multi-touchpoint experiences that encompass a wide ecosystem, including people, products and places where services are experienced.
Planning, organising and facilitating events and workshops: bringing together users and stakeholders to unpick the challenges faced by the service and propose new solutions.
Setting the direction for future service experiences by developing and landing the overall Service Design strategy, including high-level concepts and robust customer value proposition
Planning and conducting user testing and live prototyping of ideas and solutions with users, refining the products/services based on feedback.
Produce a range of service design deliverables of quality.

Experience and skills

A trusted and tenured reputation




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