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3rd Line Support Engineer

3rd Line Support Engineer

? Sunderland, Tyne & Wear
? Full-time, permanent
? Up to £35,000 depending on experience
? Industry leading benefits package

A large BPO with several sites across the UK & Europe are on the lookout for an experienced 3rd Line Support Engineer for their flagship Tyne and Wear based manufacturing facility.

You will be responsible for delivering IT infrastructure projects, predominantly 3rd line with some 2nd line support as appropriate.

Duties & Responsibilities:

? Provide accurate and timely diagnosis and rectification of IT faults
? Analysing system architecture, planning and implementing more efficient and effective client device management practices
? Performing hardware/software repair, maintenance and installation
? Identifying and addressing complex usability problems
? Resolve or escalate problems and service requests according to established procedures
? Assist in out of hours maintenance tasks
? Assist in the training of new Support staff to ensure they are able to work confidently, independently but also as part of a team
? Provide a point of reference and escalation for team members
? Manage prioritisation of 3rd Line Support workload to ensure response-time SLA commitments are met

Required Skills and Experience:

? ITIL trained
? A working understanding of OR technical certification in; ? ? Windows 2008/2012+
? ? Active Directory
? ? Linux
? ? Scripting
? ? Networking
? ? VMware

? The ideal candidate for this role will have had previous IT support experience, preferably gained in a manufacturing environment

The successful candidate will enjoy access to an industry leading learning platform.

A Talent & Succession programme.

Eye care benefits.

Plus, much more.

For further details on this excellent opportunity to join a leading local employer, please apply with your CV via email or contact Liam Hope at our Gateshead office.

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