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Service Desk Manager - IT Technical Manager - Network - ITIL

Service Desk Manager - IT Service Delivery Manager - IT Technical Manager - Service Delivery - Service Desk - Team Management - ITIL - Network - AD - Greater London - HOME BASED with travel to customer sites in the Greater London - £28,000 + £3,000 Car Allowance + Sales Commission + Bonus and Company Benefits.

Our client an established Managed Service Provider who specialises in providing IT Support is currently seeking a Service Desk Manager - IT Service Delivery Manager to provide managed service support to their growing customer base across Greater London and the South East.


  • IT Technical Manager tasked to provide remote management of technical staff and workload at customer sites via the Service Desk

  • HR and day to day management and development of technical staff

  • Triage Major Incidents

  • Assist in the management of change requests and projects

  • Provide high-quality customer service and promote the company's reputation


  • Customer-focused and experienced IT Service Delivery Manager in an MSP environment

  • Line management of staff

  • Service Desk Manager with Change Management processes experience

  • Technical experience of Windows technologies

IT Service Delivery Manager will be HOME BASED but will require some travel, therefore a clean driving licence is required

My client is looking to reward this IT Service Delivery Manager - Service Desk Manager a salary up to £28,000pa + Car Allowance (£3,000 pa) + Sales Commission + Bonus as well as Excellent Benefits and plenty of career progression!

So, if you are an experienced Service Desk Manager - IT Service Delivery Manager - IT Technical Manager I would be very interested in hearing from you.

We are currently recruiting for this role with immediate effect and considering all potential candidates immediately so, APPLY NOW!

Who is Reflex Computer Recruitment?

Reflex, established since 1990, is a successful independent IT Recruitment Consultancy.

We are a proud member of the Recruitment and Employment Confederation (REC) and we strongly believe in ethical recruitment building long term relationships with both clients and candidates.

We are ideally qualified to offer clients the best possible solution in fulfilling their computer personnel requirements; whether they are regional, national or international.

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