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Field Officer

Field Officer
Full Time Equivalent Pay £21,512 - £24,821 SCP 19 - SCP 23
Variable hours contract - MUST BE ABLE TO PROVIDE 4 DAYS AVAILABILITY AND WORK UP TO 4 DAYS EACH WEEK TO INCLUDE A SATURDAY AND/OR SUNDAY
25 hours guaranteed payment each month
Additional hours available above contracted hours
(In 2018/19 a Field Officer worked on average 18 hours per week)

Variable hours per week - Starting hourly rate of £11.30 + Holiday.

Excellent benefits including a Swift travel pass for the West Midlands and an excellent pension scheme.

Are you looking for a job which gives you
A better work/life balance with flexible working hours and time off to suit…
Involves a variety of challenging duties, never the same day twice…
The chance to work outdoors and travel…
The opportunity to develop and grow within one of the UK's best employers…

Transport for West Midlands is the transport arm of the West Midlands Combined Authority.

We are dedicated to developing and promoting high quality public transport services and infrastructure across the region in order to build a healthier, happier, better connected and more prosperous West Midlands.

Field Officers have a varied and diverse work schedule collecting a wide range of data and information across the transport network utilising hand-held electronic devices to support the work of the West Midlands Combined Authority, in addition to this Field Officers also provide passenger information and assistance to customers travelling on the West Midlands network that includes working onboard the West Midlands Metro.

Successful candidates will be field-based, self-motivated, highly organised and have good knowledge of public transport in the local area, be competent in numeracy and literacy and have the ability to work to timescales and under pressure.

You will deliver a smart, friendly, visible, high profile presence to provide quality services and understand the needs of our customers to enhance the customer experience whilst being empathetic to their needs.



The role is primarily outdoors and lone working, therefore a resilient character is essential as you will be subject to all-weather conditions.

A reasonable level of fitness is also required as duties may involve a significant amount of walking with limited opportunities to sit down.

You will be required to work at any location throughout the West Midlands county area as well as neighbouring shires covering a range of shifts which could start as early as 05.00 and finish as late as 01.30 therefore access to a vehicle and driving licence is highly desirable.

If you feel this could be the opportunity for you, in return for your hard work and commitment work we will reward you with a range of competitive and attractive benefits.

How to apply
To apply for this role, please click below and you will be emailed to let you know how to continue your application.



Previous applicants from the September 2019 advertisement need not apply.

Please note that this post may close earlier than the indicated closing date if a sufficient number of applications are received.

Closing date: Friday 24 January
Assessment Centre: Thursday 6th February
Interview: Wednesday 12th February

We are committed to developing an organisation that is representative of the diverse communities that we serve and welcome applications from all sections of the community.

The following groups are currently underrepresented: young people, Black, Asian and ethnic minority groups and women at senior levels.



We will make reasonable adjustments, in line with the Equality Act, for disabled applicants if these are needed.

Wherever possible we will offer flexible working options which assist work-life balance and support service delivery for the customer.


  • Start: ASAP
  • Rate: £21512.00 - £24821.00 per annum + (Full time Equivalent)
  • Location:
  • Type: Permanent
  • Industry: Travel
  • Recruiter: 2MES
  • Tel: 02392 387722
  • Email: to view click here
  • Posted: 2020-01-14 09:47:47 -

  • View all Jobs from 2MES


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