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Application Technical Support - Software Support Analyst

Application Technical Support - Software Support Analyst - Software Technical Support - Web / Cloud Technical Support paying £26,000 per annum + bens - Walton-on-Thames close to the Surrey / London border.


I am seeking an Application Technical Support - Software Support Analyst - Software Technical Support - Web / Cloud Technical Support to handle the following.



  • Day-to-day, first & second-line support, for users of my Client's software-based products.

    This involves receiving, logging & responding to calls & emails concerning user and third-party issues.

  • Undertaking second line support i.e.

    undertaking investigations to reproduce and clarify the issue, specification of the resolution, liaison with software developers, testing and scheduling software releases.

    Support may also require visits to customer sites.


  • Set-up and commissioning of new customers which may involve undertaking a surveys of customer sites to determine hardware & software requirements for both monitoring and control applications.


  • Working with their Business Manager and others, to develop business processes to optimise administration, delivery, quality and customer service.


  • Procuring hardware & software (in conjunction with their Business Manager & others) and third-party services, as required and supervise installation of hardware and services.


As an Application Technical Support - Software Support Analyst - Software Technical Support - Web / Cloud Technical Support you will need to have good interpersonal skills and the ability to work in a tight knit team.


This Application Technical Support - Software Support Analyst - Software Technical Support - Web / Cloud Technical Support is based in house but is also a customer facing role.

If you wish wishes to progress your career within a software development organisation then this IT Support role in Walton-on-Thames close to the Surrey / London border paying £26,000 per annum could be your career move.

Please contact me now with your detailed CV for a swift response.


Who is Reflex Computer Recruitment? 


Reflex, established since 1990, is a successful independent IT Recruitment Consultancy.

We are a proud member of the Recruitment and Employment Confederation (REC) and we strongly believe in ethical recruitment building long term relationships with both clients and candidates.

We are ideally qualified to offer clients the best possible solution in fulfilling their computer personnel requirements; whether they are regional, national or international.




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