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Client Manager (Accountancy Firm)

Client Manager (Accountancy Firm)

Location: Bridgend, Mid Glamorgan (Hybrid)

Salary: £35k - £42k + Excellent Benefits

The Client:

Our client is a well-established accountancy firm, providing accounting solutions for startups, freelancers, and small enterprises.

The Role:

As the Client Manager, you will oversee accounting teams, ensuring timely services, fostering strong client relationships, training, and motivating staff.

Responsibilities:

? Oversee a diverse client portfolio remotely, ensuring accurate financial service.
? Develop processes to meet client deadlines and streamline workflows.
? Proactively identify and resolve bottlenecks.
? Uphold the highest standards of customer service, ensuring satisfaction and loyalty.
? Address client queries promptly and professionally.
? Collaborate on strategic plans for client management and service delivery.
? Contribute to continuous improvement of internal processes.
? Implement effective client communication strategies.
? Track key performance indicators to measure team and individual success.
? Provide regular reports on achievements and areas for improvement.


Requirements:

? Previously worked as a Client Manager or in a similar role.
? Possess full AAT qualification, preferably ACCA / ICAEW qualified.
? Strong practice experience with small businesses.
? Background in team management.
? Excellent customer service skills.


Benefits:

? 23 days plus bank holidays
? Pension contributions
? Bonus scheme
? Employee share ownership plan


Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.

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