Senior Customer Service Executive

Senior Customer Service Executive

Location: Wokingham,Berkshire

Salary: £25k - £29k + Excellent Benefits

The Client:

Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage.

The Role:

As a Senior Customer Service Executive, you will efficiently handle email inquiries, ensuring prompt and effective resolutions for customers, including direct responsibility for key client accounts.

Responsibilities:

? Maintain regular liaison with workshop logistics and various departments to keep customers informed.
? Timely generation and processing of quotes according to departmental targets.
? Prepare and conduct regular status reports and communication for top clients, adapting the frequency as per agreements.
? Serve as a crucial point of contact for customer queries across multiple channels, striving to exceed expectations.
? Collaborating with the supply chain team for necessary parts.
? Coordinate departmental email management, quote generation, and task distribution, especially in team leaders absence.
? Oversee critical customer accounts, ensuring exceptional service levels are maintained.
? Serve as the primary contact for colleagues when the CSM and TL are unavailable.
? Conduct a minimum number of customer visits annually.
? Provide mentorship and support to newer team members, promoting knowledge sharing and collaborative growth.


Requirements:

? Previously worked as a Customer Service Executive or in a similar role.
? Possess 1-2 years of experience in a similar customer service role.
? Capable of overseeing AOGs from start to finish.
? Ability to report customer progress and pinpoint pain areas for resolution.
? Computer skills including Microsoft Office.
? Exceptional attention to detail and numerical accuracy.
? Strong communication and numeracy skills
? Demonstrated ability to prioritise tasks and manage ones workload effectively