Junior IT Support Analyst

Junior IT Support Analyst

Location: City of London (Near Canon Street)

Salary: Up to £30,000 + Excellent Benefits

Job Type: Full-time, Office-based (8:30 AM - 5:30 PM, Monday to Friday)

The Client:

Our client is a regulated entity in the financial services sector, focusing on digital assets.

They offer a comprehensive range of services to professional and institutional clients.

Their mission is to create an innovative financial ecosystem that integrates traditional and digital markets using advanced technologies.

The Role:

This is a fantastic opportunity for a motivated Junior Support Analyst to join a growing scale-up firm to help deliver the software platform for a new digital asset securities exchange.

Based in the City of London, you will be working with a dynamic team primarily located in London and the Philippines, supporting both internal staff and external clients.

Key Responsibilities:

? Troubleshoot and resolve issues with Microsoft Windows Desktop OS and Microsoft Azure / Entra Active Directory.
? Assist with desktop applications and remote desktop applications.
? Provide technical support to internal staff and external clients.
? Handle networking fundamentals such as Subnetting, DHCP, and DNS.
? Support global teams across various locations.


Requirements:

? Minimum of 1 year of experience in Tech Support.
? Hands-on experience with Microsoft Windows Desktop OS and Microsoft Azure / Entra Active Directory.
? Proficiency in troubleshooting desktop applications and familiarity with remote desktop applications and Helpdesk software.
? Strong problem-solving and communication skills.


Desirable Skills and Knowledge:

? Experience with Microsoft Windows Server OS, Microsoft Defender, Microsoft Intune, Linux & Mac OS environments.
? Knowledge of ManageEngine ServiceDesk or other Helpdesk software, ManageEngine Endpoint Central or other endpoint management software, Jamf, and AWS.
? General system administrati