Kronos Support Analyst

Our client, a leading Business Services organisation undertaking a large-scale systems migration project, is seeking a Kronos Support Analyst to play a key role in the transition from a workforce management solution to a new SaaS-based platform.

This is a 12-month fixed-term contract with the potential to be extended.

This is a vital role at the heart of the businesss Time & Attendance transformation programme, providing both project delivery and business-as-usual support across their workforce systems landscape.

Key areas of focus:

• Act as the technical lead for the migration from Kronos Workforce Central to UKG Pro Workforce Management.
• Provide day-to-day support for the current Kronos solution deployed across the UK.
• Lead configuration and data validation workshops to shape system requirements based on HR data and business needs.
• Deliver configuration changes and support across areas such as pay rules, work rules & shift patterns.
• Own System Integration Testing and User Acceptance Testing activities.
• Provide training and user documentation for operational teams.
• Support interface management between HR, payroll, reporting, and Time & Attendance platforms.
• Escalate and manage support issues with third-party providers.
• Create and maintain standard operating procedures & assist in the transition to new support models.
• Travel to sites as needed to provide 1st and 2nd line support and deliver hands-on training.

Skills & Experience:

• Experience supporting Kronos or other Time & Attendance platforms.
• Strong understanding of HR data, payroll rules, and shift/attendance logic.
• Demonstrable experience of delivering or supporting system migrations.
• Confident leading technical workshops and engaging with business stakeholders.
• Able to troubleshoot user queries, support issue resolution, and provide training.
• Familiar with interface monitoring and testing in multi-system environments.
• Excellent communication, documentation, and stakeholder engagement skills.

This is a unique opportunity to contribute to a mission-critical transformation programme within a major national organisation, while also playing a hands-on support and systems leadership role.

The role can be based in any UK office but there will be national travel as required.

This role has an exciting package on offer.