Customer Operational Account Manager

Are you an experienced Account Manager in aviation, catering, or hospitality? This is an exciting opportunity to join a fast-paced, customer-focused business in the aviation and logistics sectors.

Our client is seeking a dynamic Customer Operational Account Manager to lead key customer relationships, drive service excellence, and deliver strong commercial results.

Based at Heathrow, youll play a pivotal role in maintaining and developing one of the companys flagship accounts.

What youll do:

• Build trusted relationships with key customer stakeholders.
• Oversee daily account performance, service KPIs, and compliance.
• Collaborate across operations, culinary, procurement, and finance.
• Lead customer meetings and continuous improvement initiatives.
• Support pricing, budgeting, and commercial performance.

What youll bring:

• Proven experience in account management within aviation, catering, or hospitality.
• Strong stakeholder management and commercial acumen.
• Excellent communication, analytical, and organisational skills.
• Proficiency in Microsoft Office (especially Excel).
• A proactive, hands-on approach with flexibility to travel.

This is a fantastic opportunity to make a tangible impact in a complex, fast-moving operational setting.

You will be walking the floor and get to know the customer, as well as working closely with commercial and pricing teams.

Location: Heathrow, with occasional travel to other sites (Manchester, Glasgow, Gatwick)
Contract: Permanent, full-time, 4 - 5 days a week onsite
Package: Competitive salary + benefits