Senior Service Advisor

An opportunity has arisen for a Senior Service Advisor to join a well-established dealership offering new and used car sales, servicing, and MOTs providing full vehicle care and customer support.

As a Senior Service Advisor, you will oversee the end-to-end service journey, ensuring a smooth, professional and customer-focused experience.

This full-time permanent role offers a salary range of OTE £25,000 - £50,000 and benefits.

You will be responsible for:

? Acting as the main point of contact for customers attending the service department
? Coordinating workshop bookings and monitoring vehicle progress to agreed timescales
? Keeping customers informed throughout the day via appropriate communication channels
? Explaining completed work clearly at vehicle handover and arranging onward mobility where required
? Promoting essential repairs and maintenance in a professional, ethical manner
? Ensuring job cards, invoices and service records are completed accurately
? Supporting workflow within the department and assisting with more complex customer queries


What we are looking for:

? Previously worked as a Senior Service Advisor, Service Advisor, Service Adviser, Service Team Leader, Automotive Service Advisor or in a similar role.
? Have 3 years of experience in a franchised or main dealership environment
? Strong knowledge of aftersales processes and workshop operations


? Leadership capability or experience supporting a Service Manager
? A consistent track record of achieving service KPIs and upselling objectives
? The ability to manage multiple customers and priorities in a fast-paced setting
? A full UK driving licence


Shift:

? Monday to Friday: 08:00 - 18:00


? Saturdays: 1 in 3 rota, 08:00 - 12:30




What's on offer:

? Competitive salary
? Bonus potential
? Generous holiday allowance plus bank holidays
? Company pension scheme
? Staff discounts on vehicles, servicing, parts and related products
? Refer