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Service Desk Manager

Service Desk Manager- London (Remote Working)

Salary: £30k - £35k + Pension + Training + Career Progression

The company:

Our client is a high-growth, ambitious national financial software consultancy and solutions provider.

They are a virtual first organisation with employees operating remotely throughout the UK.

They have various clients from single-users to national networks, who have one thing in common: they appreciate the flexibility of an easy-to-use financial technology platform to service there customers.

Their platform provides a sleek CRM & Practice Management solution that streamlines processes, both front and back office, and maximises output for the users.

The Role

? As part of a major restructuring program, the company are building a technical support function.
? As such they are looking for a self-starting highly motivated Technical Manager to take ownership of the internal IT and provide technical resolution support for the customer-facing teams.
? You will be reporting directly to the Service Delivery Manager and working across all business areas.
? You will be supported by the wider Service Delivery Team and will have access to the wider development and product management teams.

Key Responsibilities:

? Working closely with the business to maintain & manage the internal IT systems
? Carrying out daily health checks on the production platform
? Supporting the customer-facing team through 2nd line technical support and resolution of issues
? Driving continual improvement into the internal IT systems & processes

Essential skills:

? Experience in a fast-paced support environment
? Experience of 2nd and 3rd line support
? Experience of ITIL frameworks and concepts
? Self-starting with enthusiasm, passion, and ambition
? Base knowledge of development methodologies, Microsoft & AWS frameworks
? A strong interest in technology
? Proven leadership skills
? Experienced in working in virtual and remote teams