Council Tax Officer
Do you enjoy working in a team and dealing with customers?
This role involves being part of a fast-paced team dealing with the public.
You will be friendly, polite and professional - having a good eye for detail.
Every day will bring a variety of work so you will need the ability to multi-task, with an excellent telephone manner and enjoy problem solving.
This role will enable you to be at the forefront of incoming Council Tax queries.
What you could be part of...
Broadland and South Norfolk Councils are in a partnership with staff working together for both Councils.
This is an exciting time to join our organisation, as you will help us continue to build our one team ethos.
Working at the Council enables you to be part of an organisation which is proud to deliver high-quality, customer focussed services.
Our success comes from us being commercially astute and business-like.
Continuous improvement is also vital and we challenge ourselves to develop new and innovative ways to improve the services that make a real difference to people's lives.
What you'll be doing...
? This post will be a first point of contact for Council Tax queries with the main part of the job taking phone calls from customers but also dealing with correspondence as well and some face to face enquiries.
? You will deal with billing, collection and recovery of Council Tax and will process changes of address and circumstances on Council Tax accounts.
You will need to learn relevant legislation to be able to correctly process changes.
? You will need to work efficiently and accurately to ensure customer's changes and notifications are processed to a high level.
? Good people skills are very important as this role involves negotiating with residents who are behind with payments and helping them understand their bills, as well as explaining Council Tax rules and regulations.
? Have good literacy, numeracy and IT skills (evidenced by at least
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