Customer Service and Administrative Assistant
This is a key role in helping the councils deliver excellent waste services, including waste collection, pest control, bulky goods, commercial waste and street cleaning.
Excellent telephone skills are needed as you will be part of the call centre for approx 50% of each working day.
You will also undertake a range of administrative tasks, ensuring accuracy of data at all times.
What you could be part of...
We are one of the few in-house waste collection services in Norfolk and proud to deliver a service of collection of refuse, recycling and garden waste to the 65,000 properties in the district.
This job involves being the first point of contact for all our residents in relation to all the services we offer at the depot.
Working at the Council enables you to be part of an organisation which is proud to deliver high-quality, customer focussed services.
Our success comes from us being commercially astute and business-like.
Continuous improvement is also vital, and our employees challenge themselves to develop new and innovative ways to improve the services that make a real difference to people's lives.
What you'll be doing.....
? Providing an effective first contact resolution to all contact from residents relating to the waste services
? Provide and maintain administrative support including word processing, reports, Excel, filing and database recording and monitoring systems, ensuring accuracy of data at all times.
? Raise sales ledger invoices and purchase orders including reconciliation and goods receipting.
You must have:
? Previous experience of working with the public
? Ability to deal with a high volume of calls daily
? Resilience to deal with issues and complaints
? Excellent communication skills
? An ability to work as part of a team and experience of working under own initiative
? Good IT skills
What's in it for you...
Our package includes:
? 25 days holiday increasing to 28 days after 5
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