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Customer Support Executive

Customer Support Executive

Haddenham, Buckinghamshire

Salary - Circa £23000 Depending on Experience plus Generous Benefits

12m FTC (maternity cover)

Hybrid of Office Based & Remote

Commutable from Thame, Aylesbury, High Wycombe, Tring, Bicester, Abingdon, Oxford, Milton Keynes etc.

The Company

Our client is a respected, data-driven financial services software provider.

They pride themselves on delivering robust, well supported tools and applications to their customers - which include some of the biggest names in the UK financial services industry.

They are based in Haddenham (near Aylesbury) and are a great place to work with some great Glassdoor reviews!

The Role

They are currently looking to hire a Customer Support Consultant to join the Customer Success team, primarily supporting financial advisers in their use of one of their software products.

This role is offered on a 12 month fixed term contract (maternity cover).

You'll take calls and emails from customers using their products and services, ensuring all software, data and training issues are recorded, investigated, resolved and communicated in a professional manner within agreed timelines.

In addition to having a great telephone manner and email writing skills, you will have previous experience of telephone and email customer support, ideally within a business-to-business environment.

You must be passionate about providing excellent support to customers.

You'll have a high attention to detail and be able to follow processes and perform tasks in a structured well thought-out manner.

Whilst full training is provided, you must have the ability to learn new software applications quickly and explain them to others clearly.

A high level of IT literacy and good problem solving skills are vital.

Previous experience in a software support role is highly desirable.

Ideally, you'll have at least a basic understanding of the financial services industry.

Any knowledge of pensi

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