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Customer Services Administrator

Customer Services Administrator

Location:Shoreham-by-Sea,West Sussex

Salary: £22,000 - £25,000 DOE

Hours 8.30am - 5pm

full Time, Permanent

My client in West Sussex is looking for a Permanent Customer Services Administrator to join their growing team.

? Plenty of support for the right candidate.
? Experience working in a similar role is an advantage but not essential.
? Good computer skills including Microsoft Office.
? Excellent customer service skills
? Excellent telephone manner
? Good listening skills.
? Self motivated.
? Prepared to learn new skills and work on own initiative.
? Friendly.
? Quick learner

Main Task:

? First-point customer contact via telephone.

? Customer support via email.

? Follow-up and response to customer enquiries.

? Supporting the technical department via administrative tasks.

? Conducting administrative tasks to the requirements of ISO9001.

? Being an active and professional member of the administrative team.

? Proficient in Microsoft Office.

? Preparing and sending quotations from a price list.

? Organising and checking documentation as part of the work order approval process.

? Issuing of company Purchase Orders following purchase requisition process.

? Issuing of pre-payment Proforma Invoices.

? Efficiency drives for system implementation.

? Active involvement in ensuring a clean and tidy work environment.

? Communicating effectively with other employees.

? Maintaining records within asset management software.

? Dealing with low-level customer complaints and anomalies.

? Highlighting potential areas regarding their continuous improvement scheme.

Additional Task:

? Be an active learner regarding accounting and HR software.

? Preparing and issuing invoices.

? Sending out statements of customer accounts.

? Following up regarding outstanding payments, especially on overdue accounts.

? Making and taking payments for inward and outward processes.

? Low-l

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