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Customer Relations Manager

An exciting new job opportunity has arisen for a dedicated Customer Relations Manager to work in an exceptional nursing home based in the Bedford, Bedfordshire area.

You will be working for one of UK’s leading health care providers


This is one of the latest nursing homes in the heart of Bedford which will provide an intimate, relaxed abode for care seekers demanding the luxurious features of a five-star boutique hotel


As the Customer Relations Manager your key responsibilities include:

·         Guide new residents through their journey into care with us, from first contact through to showarounds of the home and supporting new residents to settle in

·         To be the confident public face of the home

·         Taking the lead on local marketing

·         Working to develop positive relationships with the community and key stakeholders

·         To be the “go to” figure inside the home for residents and their families

·         Working to improve every aspect of the resident experience, including mealtimes, activities and community engagement


The following skills and experience would be preferred and beneficial for the role:

·         Demonstrable track record in marketing, not necessarily in a care home setting

·         Proven ability in organising community events, demonstrating creative flair, an eye for detail, sound budgeting and successful implementation

·         Demonstrable people skills, showing the personality and confidence to engage with a wide variety of people, from residents and their families to business leaders and politicians

·         A team player able to harness the support of colleagues in driving consistently high standards around the home and enhancing resident wellbeing


The successful Customer Relations Manager will receive an excellent salary up to £30,000 per annum.

This exciting position is a permanent full time role for 40 hours a week working through Days from 9am-5pm.

In return for your hard work and commitment you will receive the following generous benefits:

·         25 days annual leave plus bank holidays entitlement

·         Comprehensive induction and training programme

·         Career development and progression

·         Employee Assistance Programme

·         Blue Light Card Scheme

·         Refer a friend and receive a thank you gift of up to £500

·         Full DBS disclosure paid

·         PRP starting at 10% of base

·         Relocation assistance provided


Reference ID: 6423

To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to