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Technical Administrator

Technical Administrator

Location: Shoreham by Sea, West Sussex

Salary: £25k - £28k (DOE) + Excellent Benefits

Job Type: Full Time, Permanent, 8:30am - 5:00pm

Our client, a reputable company in the calibration industry, is seeking a skilled Customer Service Coordinator to join their growing team.

The Role:

As a Technical Administrator, you will be maintaining excellent customer relations and ensuring technical documentation and requirements are accurately managed.

Duties:

? Deliver outstanding customer service with empathy and understanding.
? Foster strong working relationships within the administrative team and other departments.
? Promptly and efficiently address customer enquiries.
? Collaborate with customers and colleagues to define requirements and issue technical quotations.
? Act as the primary contact for customers via phone and email.
? Accurately update order statuses within the laboratory asset management database.
? Adhere to ISO17025 and ISO9001 accreditation processes.
? Perform preliminary quality assurance and contract review tasks for work order approvals.
? Escalate and resolve customer complaints as needed.
? Assist the Logistics department in meeting customer delivery needs.
? Contribute proactively to continuous improvement efforts.


Requirements:

? Previously worked in a similar role.
? Possess customer service experience, preferably in a technical environment.
? Ideally, have technical knowledge and experience in preparing technical documents and requirements
? Skilled in Microsoft 365 apps, especially Outlook.
? Customer-focused with excellent communication skills.


Ready to take on this exciting challenge? Apply today and become a part of our clients success story!

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