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Concierge & Reservations Executive

Concierge & Reservations Executive

Location: Ayrshire

Salary: £27k + Excellent Benefits

Permanent, Full-Time, Monday - Friday

The Client:

Our client is a luxurious 5-star hotel, renowned for its personalised service and meticulous attention to detail.

The Role:

As a Concierge & Reservations Executive, you will be providing exceptional customer service, creating bespoke itineraries, and recommending experiences.


? Managing and achieving Activities & Experiences sales targets.
? Improving communication procedures internally and externally.
? Growing revenue and room sales, handling reservations, and managing the reservations desk during holiday cover.
? Managing guest enquiries for Activities & Experiences (A&E).
? Conducting pre-stay calls at 30 and 14 days.
? Handling A&E bookings on Check front and managing check front details.
? Manage A&E charging and build relationships with A&E suppliers.
? Prepare monthly reports on A&E activities.
? Collecting guest profiles in Clock PMS.
? Managing reservations via various channels.


? Previous experience working in a similar role.
? Proven experience in hospitality.
? Strong communication skills.
? Ability to manage multiple tasks efficiently.


? Tips
? Canteen
? Company events
? Company pension
? Employee discount
? Life insurance
? On-site parking
? Referral programme
? Discounted or free food

Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.

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