Customer Service Coordinator

An exciting opportunity has arisen for a Customer Service Coordinator to join a reputable company in the calibration industry, offering excellent benefits.

As a Customer Service Coordinator, you will be maintaining excellent customer relations and ensuring technical documentation and requirements are accurately managed.

This permanent role offers salary range from salary £25,000 - £28,000 (DOE).

You will be responsible for:

? Deliver outstanding customer service with empathy and understanding.
? Promptly and efficiently address customer enquiries.
? Act as the primary contact for customers via phone and email.
? Accurately update order statuses within the laboratory asset management database.
? Adhere to ISO17025 and ISO9001 accreditation processes.
? Perform preliminary quality assurance and contract review tasks for work order approvals.
? Assist the Logistics department in meeting customer delivery needs.
? Contribute proactively to continuous improvement efforts.


What we are looking for:

? Possess customer service experience, preferably in a technical environment.
? Ideally, have technical knowledge and experience in preparing technical documents and requirements
? Skilled in Microsoft 365 apps, especially Outlook.
? Customer-focused with excellent communication skills.


Working hours: 8.30am - 5:00pm

Ready to take on this exciting challenge? Apply today and become a part of our clients success story!

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