-
Exciting Opportunity: Helpdesk Manager at Techrelate in Highbury, N5About Techrelate: Techrelate stands at the forefront of the IT support industry and is committed to delivering exceptional IT solutions.
Our mission encompasses three key objectives: providing unparalleled IT support, introducing innovative solutions, and delivering bespoke, efficient services that empower our clients to achieve their business goals.
Techrelate is dedicated not only to solving IT problems but also to actively contributing to the success of our clients.Role Overview: We are assisting Techrelate in their search for a Helpdesk Manager to join their dynamic team.
This full-time, office-based role in Highbury, N5, is pivotal in supporting and managing helpdesk engineers, ensuring outstanding customer service, and maintaining efficient workflow and standards.Key Responsibilities:Demonstrate exceptional customer service at all times.Manage Helpdesk Engineers, including timekeeping, attendance, and adherence to best practices.Monitor and assign new tickets to Helpdesk Engineers.Collaborate daily with the Head of Service Delivery to address priority infrastructure or security issues.Ensure all helpdesk calls are answered within 3 rings and tickets receive a first response within 15 minutes.Maintain and meet all Ticket SLAs.Oversee the general workflow of the Helpdesk.Coordinate engineer and hardware logistics with the Client Coordinator.Assign resources to project tasks in collaboration with Project Managers and the Sales team.Review the daily Helpdesk Checklist.Assist with the workflow for Starters / Leavers / Changes.Record minutes and actions for the Weekly Helpdesk meeting.Report weekly KPIs to the Management Team.Recognize and highlight performance excellence.Work with the MD to ensure the well-being of all team members according to company policy.Ensure customer priorities are met and oversee the helpdesk ticket list.Properly scope and process all work outside of Monthly Service Contracts. Requirements:Minimum of 2 years experience in Service Desk coordination.Firm but fair people management skills.Understanding of remote support software.Solid technical background with the ability to instruct non-technical audiences.Excellent written and verbal communication skills.Customer service-oriented with a problem-solving attitude.Knowledge of Microsoft 365 is beneficial. Salary: £30,000 - £35,000 per annum, negotiable depending on experience.Growth Pathway: Future opportunities for advancement include roles such as Office Manager, Operations Manager, or Senior Line Management. ....Read more...
Type: Permanent Location: Highbury, N5
Posted: 2024-07-23 10:29:23
-
Our client, ACS (Associated Care Services) is a company providing accommodation and support packages to young people aged 16-24 who have experienced upheavals and difficulties at some point in their lives.
Their programme aims to share their culture of care, respect, and independence with everyone who uses their service and celebrate diversity, fostering an inclusive approach in everything they do. They are currently looking for a Support Worker around Peterborough As the successful candidate, you will:Provide compassionate and comprehensive support to young people aged 16-24 who have experienced upheavals and difficulties in their lives.Work within the framework for implementing individualised care plans, offering emotional support, and fostering the personal development of service users.Overarchs goal is to create a safe and nurturing environment that empowers young individuals to overcome challenges, develop essential life skills, and ultimately transition into independent and fulfilling lives. As the successful candidate, You should have: Communication:• Excellent verbal and written communication skills.• Effective interpersonal skillsNetworking:• Strong networking and relationship-building skills.• Comfortable engaging with a diverse range of stakeholders.• Ability to work collaboratively in a team and independently.• Ability to work collaboratively in a multidisciplinary team.Organisational Skills:• Excellent organisational skills with attention to detail.• Ability to prioritise and manage multiple tasks simultaneously.Microsoft Office 365 Literate – Excel, Outlook, Word, Teams etcMinimum of 2 years of experience working with young people in challenging circumstances or similar capacities.Strong understanding of the challenges faced by Looked After Children, Care Leavers, and Unaccompanied Asylum-Seeking Children.Strong understanding of regulatory requirements and best practices in the field of young people and social support services.A relevant degree in Social Work, Psychology, or a related field.N.V.Q., Level 4 or above in social care.Training in trauma-informed care.Qualifications Requirements A relevant degree in Social Work, Psychology, or a related field.N.V.Q., Level 4 or above in social care.Training in trauma-informed care. Monday - Sunday, Day & Night Shifts: £12 per hour from 8 am to 11 pm,£60 sleeping flat rate from 11 pm to 8 amMinimum 12 hours up to 40 plus hours per week ....Read more...
Type: Permanent Location: Peterborough
Posted: 2024-07-23 10:22:46
-
NYMS Services has a fantastic opportunity for you to join our family as a Deputy Manager at the Pennine Care Centre.About Us: We are a small, independent organisation that provides exceptional care.
Our Pennine Care Centre is a 60-bed residential care home offering support and accommodation to vulnerable adults, particularly those with dementia and mental health needs.What We Can Offer You:Position: Deputy Service ManagerSalary: Competitive and based on experienceHours: Full-Time (40 hours per week)Training: Access to professional training, including Care Certificate TrainingDevelopment: Ongoing professional development, with annual appraisals and monthly supervisionCareer Progression: Clear pathway for advancement within the organisationLeave: Generous annual leave allowance Key Responsibilities:Management: Oversee the overall management of the home, ensuring effective supervision and service development while maintaining compliance.Leadership: Deputize for the Registered Manager, leading the administration, care, catering, housekeeping, laundry, and maintenance teams.Compliance: Ensure adherence to medication policies and procedures, manage day-to-day compliance activities, and conduct regular audits (Care Plan, Medication, Infection Prevention Control, Safeguarding, Accidents, and Health & Safety).Support: Provide line management support for care managers, senior staff, and some carers, including supervision, training, and delegation.Incident Management: Handle accidents, incidents, and safeguarding; provide support in managing incidents, escalate reports, and implement learning actions.Operational Duties: Lead shifts, supervise carers, administer medications, and cover staff absences as needed.Out-of-Hours: Provide out-of-hours support, including some weekend shifts. Skills, Knowledge & Qualifications:Essential:Minimum one year of experience as a Deputy Manager or in a similar management role within a care home setting.Strong ability to manage staff and compliance activities.Experience with safe medication administration.Proficiency in Microsoft Applications, including email.Desirable:A valid drivers license and car Why Join Us? At Pennine Care Centre, we pride ourselves on being well-resourced and having a dedicated, experienced team.
We have undergone major service developments and modernisation, earning a good CQC rating.
This is an exciting time to join our team, and we are committed to fully supporting our Deputy Manager in this senior role.Support and Communication: We understand the importance of empathy and communication.
As Deputy Manager, youll have our full support to succeed.
We value your ability to connect with staff, stakeholders, and clients, ensuring a harmonious and productive environment.
Your leadership and compassionate approach will be key in maintaining our high standards of care.If you are passionate about providing high-quality care and are looking for a role with career progression opportunities, we would love to hear from you.Apply Today! Join our family at NYMS Services and make a meaningful difference in the lives of our residents at the Pennine Care Centre. Their new website is under construction and will be live soon. ....Read more...
Type: Permanent Location: Glossop. SK13
Posted: 2024-07-23 10:22:46
-
Our client, Moorland Garden Nursing Home, is committed to providing the highest quality care to our residents.
Their beautiful facility is nestled in the serene countryside, offering a peaceful and picturesque work environment.They are looking for a Laundry Assistant to join the team in Moorland Gardens, Yelverton, PL20 6DA. To work as part of a team to maintain a high standard of cleanliness of linen, towels and Service Users’ personal clothing, and to ensure an adequate supply of these items at all times. Skills, Knowledge & Qualifications Required:Team playerSatisfactory Policy Check and check against the PoVA listDesired:Previous experience relevant to the positionGood communication skillsMain responsibilitiesLaundry:Sort washing into relevant groups, where applicable, and process it through the washer, dryer and iron. Keep clean and dirty linen separate within the laundry area.The following priorities apply;BeddingTowelsService Users’ personal laundryServiettesTea TowelsReturn the Care Centres washing to the linen cupboard and the kitchenPerform minor repairs to Service Users’ clothingAny clothes that are not marked should be marked and placed in the appropriate boxes after they have been launderedReturn the Service Users’ personal clothing to their rooms and put away neatlySalary negotiable depending on experience. ....Read more...
Type: Permanent Location: Yelverton, PL20 6DA
Posted: 2024-07-23 10:22:46
-
Our client, Moorland Garden Nursing Home, is committed to providing the highest quality care to our residents.
Their beautiful facility is nestled in the serene countryside, offering a peaceful and picturesque work environment.They are looking for Maintenance to join the team in Moorland Gardens, Yelverton, PL20 6DA.
To carry out day to day maintenance on the fabric of the building, its services and grounds in order to ensure that the Care Home is maintained in a safe and efficient functional order.Skills, Knowledge & Qualifications Required:General maintenance knowledge / experience /competence e.g.
minor electrical, plumbing, joineryGood communication skillsConfident team playerClean driving licenceUse of car or similar vehicleWillingness to receive training on current Health & Safety / Fire / EHO issuesSatisfactory Policy Check and check against the ISA listAbility to work on own initiativeDesired:Understanding of central heating systems, laundry equipment and hot & cold-water systemsKnowledge of current Health & Safety regulations Main responsibilitiesGeneral MaintenanceReport and action any known defects to appliances, damaged furniture / equipment and any other potential hazards to the Home Manager, who will advise accordinglyEnsure the maintenance of the Care Home’s exterior, including:o Keep any sheds, outbuildings and areas in which waste is stored in a clean and tidy conditiono Clear snow and grit the drive, paths and any areas to which Service Users, Visitors or Staff Members have accesso Where applicable; cut the grass around the building and tend to any flowerbeds, hanging baskets etco Clean all signs / lighting outside the Care HomeCarry out any patching up or touching up of decoration as and when required in order to maintain the standard of Care HomeEnsure all ventilation units and lights are kept clean.
Replace any defective light bulbs / diffusers or light fittings if requiredEnsure all nurse call points, and electrical sockets are in good working orderUndertake basic electrical works i.e light fittings, electrical socketsEnsure all bathrooms are safe, clutter free and comfortable for useTest the fire alarm system, call points, fire exits, door retaining devices and fire emergency lights, as specified in Company procedures and log results in the appropriate places.Test all portable appliance as specified in Company proceduresTest and record water temperatures as specified in company proceduresEnsure all mattress checks are carried out and are in good working orderEnsure all radiators are working and have appropriate covers in placeEnsure the temperature in the rooms are comfortable for the residentsMaintain a ‘Maintenance Book’ in which defects are recorded by Staff Members. Use this book to effect repairs / replacements dailyEnsure the daily, weekly, and monthly checks are all carried out and recordedEnsure any defects or issues are reported to the Home MangerAssist / supervise with deliveries to the Care Home.
Monitor delivered goods closelyTo maintain an effective and labelled system for all the keys relating to the premises / vehicles Salary negotiable depending on experience. ....Read more...
Type: Permanent Location: Yelverton, PL20 6DA
Posted: 2024-07-23 10:22:46
