Reception Manager

An opportunity has arisen for a Veterinary Reception Team Leader / Reception Manager to join a well-established animal hospital.

This full-time permanent role offers excellent benefits and a salary range of £34,570 - £39,720 for a 35-hour work week.

As a Veterinary Reception Team Leader / Reception Manager, you will lead and manage the Veterinary Reception Team, ensuring smooth operations and delivering exceptional customer service to clients, staff, and stakeholders.

You Will Be Responsible For:

? Conducting inductions, performance reviews, and training to enhance team skill sets.
? Acting as the first point of escalation for client concerns, ensuring timely and satisfactory resolution.
? Managing client complaints tactfully and maintaining confidentiality.
? Overseeing reception operations, ensuring tasks such as cash handling, insurance claims, and debt management are performed efficiently.
? Reviewing processes and proposing enhancements to optimise team efficiency.
? Preparing reports for audits, research, and service delivery assessments.


What we are looking for:

? Previously worked as a Reception Manager, Reception Team Leader, Senior Receptionist, Reception Supervisor, Practice Manager or in a similar role.
? Proven experience in managing teams within a customer-focused setting.
? Ability to deliver exceptional customer service in a professional environment.
? Proficiency in Microsoft Office (Word, Excel, Outlook) and experience using patient management systems.
? Excellent communication skills, both written and verbal, with a professional approach to handling complaints.


What's On Offer:

? Competitive Salary
? 30 days annual leave plus Bank Holidays
? Pension Scheme
? Professional Development:
? Work-Life Balance


This is an outstanding opportunity for a Reception Manager to become part of a progressive organisation and further enhance your career.

Important Information: We endeavour to process your personal d