Customer Onboarding Manager

An exciting opportunity has arisen for a Customer Onboarding Manager to join a prestigious foreign bank based in the heart of Central London.

This is a office based role offering excellent benefits and a salary range of £70,000 - £80,000.

As a Customer Onboarding Manager, you will manage the department and ensure the Bank implements and adhere the relevant Financial Conduct Authority (FCA), Information Commissioner Office (ICO), Serious Organised Crime Agency (SOCA) and HM Treasury (HMT) in relation to account opening and account review.

You will have strong AML experience in the retail banking sector and experience working with high-net-worth individuals from jurisdictions which may be deemed to be of higher than average AML risk.

Customer On-Boarding Responsibilities:

? Take ownership of end-to-end client experience for onboarding.
? Ensure that customer accounts are opened and reviewed in accordance with procedures.
? Maintain customer satisfaction through follow-up, client responsiveness, and thorough communication.
? Adhere to Know Your Customer (KYC) policies for new account applications, profile updates, and all periodic account reviews.
? Build strong working relationships with key delivery partners.
? Follow all procedures and guidelines to ensure tasks are completed accurately, efficiently, and to the highest standard on the first attempt.
? Develop and maintain the compliance culture.


What youll need to be successful as a Customer Onboarding Manager:

? Previously worked as a Customer Onboarding Manager, Client Onboarding Manager, KYC Manager or in a similar role.
? Experience in a client success environment, as an account manager or client services role.
? Good knowledge and experience of FCA Regulations.
? Technical understanding of all practices and procedures relevant to on-boarding new clients including understanding of KYC and AML documentation including CDD and EDD requirements.


? Experienced in dealing with higher r