Technical Support Engineer

An exciting opportunity has arisen for a Technical Support Engineer with 5 years' experience to join a reputable organisation, providing software products for oral health services.

This full-time role offers excellent benefits, hybrid working options and a salary range of :40,000 - :60,000.

As a Technical Support Engineer, you will be responsible for providing Tier 3 application and technical support, troubleshooting issues, and assisting with software implementation both remotely and onsite.

You will be responsible for:

? Documenting and resolving customer issues in line with Service Level Agreements.
? Installing and upgrading client software, both remotely and onsite.
? Assisting with testing of technical bug fixes and system updates.
? Offering technical consultancy on maintenance and customer projects.
? Travelling to client sites within Ireland and internationally when required.
? Gaining an in-depth knowledge of the organisation's software solutions.


What we are looking for:

? Previously worked as a Technical Support Engineer, Technical Analyst, IT Engineer, IT Support Analyst, IT Support Engineer, Technical Consultant, IT Consultant, 3rd Line Engineer, System Support Analyst or in a similar role.
? At least 5 years of experience in an IT or Technical Support role.
? Knowledge of the software development lifecycle.
? Ideally have background in SQL Server database administration and optimization.
? Excellent SQL scripting abilities.
? Exceptional problem diagnosis and resolution skills.
? Skilled in Microsoft Project, Excel, PowerPoint, and Word.
? Eligibility to work in Ireland.


Whats on offer:

? Competitive salary
? Cycle-to-work and commuter travel schemes
? Collaborative team environment with opportunities for professional growth


Apply now for this exceptional opportunity for a Technical Support Engineer to work with a dynamic team and further enhance your career.

Important Information: We endeavour to proce