Technical Support Engineer

An opportunity has arisen for a Technical Support Engineer with 5 years' experience and SQL proficiency to join a reputable organisation, providing software products for oral health services.

This full-time role offers excellent benefits, hybrid working options and a salary range of :40,000 - :60,000.

As a Technical Support Engineer, you will be responsible for providing tier 3 support and assist with project delivery both remotely and on-site.

You will be responsible for:

? Documenting and tracking all support activity and resolutions.
? Installing, upgrading, and configuring client software remotely or onsite.
? Testing and validating technical fixes and system updates.
? Advising on maintenance and supporting customer-specific technical projects.
? Building and maintaining trusted relationships with internal and external stakeholders.
? Visiting client sites both within Ireland and internationally as required.
? Developing a deep understanding of the organisations software and systems.


What we are looking for:

? Previously worked as a Technical Support Engineer, Technical Analyst, IT Engineer, IT Support Analyst, IT Support Engineer, Technical Consultant, IT Consultant, 3rd Line Engineer, System Support Analyst or in a similar role.
? Minimum 5 years of experience in an IT or Technical Support role.
? Must have excellent in SQL proficiency.
? Familiarity with the software development lifecycle.
? Skilled in Microsoft Office tools including Project, Excel, PowerPoint, and Word.
? Ideally have experience with VMware and/or Citrix, implementing enterprise software within healthcare settings, and working in agile software development environments.
? Right to work in the Ireland.


What's on offer:

? Competitive salary
? Cycle to work and commuter travel schemes
? Supportive, close-knit technical team
? Fast-paced, rewarding work environment
? Structured opportunities for career growth and development
? Opportunity to contribu