Service Administrator

An opportunity has arisen for a Service Administrator / Operations Administrator to join a well-established IT services company specialising in managed print, digital workspaces, cybersecurity, unified communications, and sustainable IT asset lifecycle solutions.

As a Service Operations Administrator, you will be supporting core operations such as consumables handling, engineer scheduling, and administrative coordination across internal systems.

This full-time, permanent role is office-based offering a starting salary of £23,810 and benefits.

You will be responsible for:

? Acting as the initial point of contact for customer and internal queries via phone, email, or ticketing system
? Coordinating responses to consumable-related queries and keeping customers regularly updated
? Managing the Meter Management programme, including monitoring and reporting
? Scheduling engineering visits and liaising with clients to confirm arrival times
? Maintaining accurate asset and inventory records
? Ensuring training and knowledge are kept up to date
? Performing administrative duties with accuracy and diligence


What we are looking for:

? Previously worked as a Service Administrator, Service Coordinator, Operations Administrator, Customer Service Administrator, Office Administrator, Service Desk Administrator or in a similar role.
? Strong interpersonal skills and a professional telephone manner
? Skilled in Microsoft Office applications including Excel, Word, Outlook, PowerPoint, and Teams
? A customer-focused mindset with pride in delivering quality service
? Comfortable working in a fast-paced environment with varied responsibilities


What's on offer:

? Competitive salary
? Company-sponsored healthcare schemes
? Life assurance and critical illness cover
? Free on-site parking
? Workplace pension scheme


This is a fantastic opportunity for a Service Operations Administratorto join a dynamic team and grow your career in a supportive