Service Advisor

An exciting opportunity has arisen for a Service Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions.

As a Service Advisor, you will be the main point of contact for customers, coordinating service bookings and supporting workshop operations.

This full-time permanent role offers basic salary range of £28,000 - £32,000 plus £4,000 performance-based bonus.

You will be responsible for:

? Managing customer bookings and providing timely updates on vehicle progress
? Processing work authorisations and ensuring accurate invoicing
? Maintaining vehicle records and service history efficiently
? Overseeing workshop diary to optimise capacity and utilisation
? Ensuring all post-service follow-ups are completed and customer satisfaction is maintained
? Coordinating MOT bookings and verifying test documentation
? Ordering parts and arranging sub-contracted work where necessary
? Supporting overall service operations to enhance the reputation of the organisation
? Promoting additional workshop services and repairs where appropriate


What we are looking for:

? Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator
? Proven experience in an automotive service environment.
? Possess experience working with either HGV or light commercial vehicles.
? Basic technical knowledge of commercial vehicles.
? Strong customer service and communication skills.
? Ability to multitask in a fast-paced environment.
? Strong organisational and administrative skills with attention to detail


Shifts:

? Monday - Friday:9am - 6pm
? 1 in 4 Saturday: 8am - 12pm (additional salary paid at 1.5)


What's on offer:

? Competitive salary
? Annual bonus based on performance
? Generous annual leave including bank holidays,
? Cycle-to-work scheme
? Free on-site parking
? Personal accident cover
? Corporate uniform
? Referral bonus
? Pater