Aftersales Manager

An opportunity has arisen for an Aftersales Manager to join a well-established dealership representing major global car brands and providing vehicle sales, servicing, and after-sales support to both private and business customers.

As an Aftersales Manager, you will be responsible for overseeing the service, parts, and workshop teams to ensure the smooth running and profitability of the aftersales department.

This role offers benefits and a basic salary of £40,000, OTE £60,000.

You Will Be Responsible For:

? Leading and motivating the aftersales team to achieve performance and customer satisfaction targets.
? Managing the day-to-day operations across service, parts, and workshop functions.
? Setting and monitoring departmental objectives to maximise efficiency and profitability.
? Overseeing budgets, performance data, and key performance indicators.
? Ensuring all warranty processes are followed accurately and that claims are recovered promptly.
? Handling customer concerns efficiently to ensure positive outcomes and brand loyalty.
? Supporting staff development through recruitment, training, and coaching.


What We Are Looking For:

? Previously worked as an Aftersales Manager, Service Manager, Aftersales Team Leader, Workshop Manager, Workshop Controller or in a similar role
? Prior experience of successfully managing an aftersales department, ideally within a main dealership environment.
? Strong technical understanding of automotive aftersales operations.
? A proactive and hands-on leadership style with the ability to motivate and guide a team.
? Demonstrated experience in managing budgets and driving performance improvement.
? Excellent communication and organisational abilities.
? Self-motivated, driven, and focused on delivering outstanding customer service.


What's on Offer:

? Competitive Salary
? 25 days annual leave plus bank holidays.
? Company vehicle and fuel allowance.
? Company pension scheme.
? Life assurance