Escalation Manager (Pest Control)

An opportunity has arisen for an Escalation Manager (Pest Control) to join a well-established company specialising in pest control for both residential and commercial clients using technology-driven solutions.

As an Escalation Manager, you will be responsible for managing pest control escalations, resolving issues, and ensuring a pest-free environment across client sites.

This role offers a salary of £38,000 and benefits.

You will be responsible for:

? Managing customer escalations and acting as the primary point of contact for all stakeholders.
? Developing and implementing comprehensive treatment plans to address and resolve pest issues.
? Conducting site assessments and quality checks to ensure the effectiveness of pest control measures.
? Leading presentations and meetings to ensure the client's expectations are met.
? Creating escalation programmes to protect sites from future pest infestations.


What we are looking for:

? Previously worked as a Advanced Pest Control Technician, Senior Pest Control Technician, Field Biologist, Pest Control Manager, Pest Control Service Manager, Pest Control Escalation Manager or in a similar role.
? Proven experience within pest control.
? Advanced industry qualification (e.g., BPCA Certificated Advanced Technician or RSPH Level 3 in Pest Management).
? Ideally have experience of 2 years working with food retailers.
? Strong written English skills.
? Full valid driving licence.
? Good analytical skills and experience in problem-solving/root cause analysis.


What's on offer

? Competitive salary.
? Contributory pension scheme.
? Bonus schemes.
? Company car.
? 25 days holiday plus bank holidays.
? Uniform provided.
? Healthcare cash plan.
? Life assurance.
? Employee assistance programme with 24/7 access to GP services, fitness programmes, and retail discounts.
? Employee referral programme.
? Long service awards, including a special day off for your birthday after one year of servi