Operations Administrator

An opportunity has arisen for an Operations Administrator to join a well-established IT solutions provider (Reseller), supporting SME and enterprise clients with hardware, software, cloud services, and managed IT support.

As anOperations Administrator, you will be supporting day-to-day operations of the business across sales administration, purchasing, finance, and customer operations.

This role offers salary range of £35,000 - £40,000 and hybrid working options after probation.

You will be responsible for:

? Sales support including pricing, documentation, deal registration, and order status updates.
? End-to-end order management, from placement to delivery, with accurate CRM and system records.
? Vendor and distributor liaison for pricing, availability, lead times, and portal management.
? Licence, subscription, maintenance, and renewal tracking with proactive notifications.
? Invoicing, supplier invoice matching, margin tracking, and deal reconciliation.
? Credit control support, payment chasing, and coordination with finance/accounting systems.
? First-line customer support: enquiries, ticket logging, engineer scheduling, and issue escalation.
? Contract, SLA, database, and compliance (including GDPR) management.


What we are looking for:

? Previously worked as a IT Sales & Operations Administrator, IT Sales Administrator, IT Operations Administrator, Sales Support Administrator (IT Reseller), Sales Administrator (IT Reseller), Operations Administrator, Sales Administrator, Sales Support Administrator, Operations Coordinator, Support Coordinator or in a similar role.
? Experience as a Sales Administrator, Operations Administrator or Sales Support Administrator within an IT reseller, MSP, IT solutions provider, or other technology-led organisation.
? Skilled in Microsoft 365 (Outlook, Excel, Word).
? Strong administrative and organisational skills.
? Ability to manage multiple tasks and priorities in a fast-paced environment
? Experie