Service Advisor

An opportunity has arisen for a Service Advisor to join a well-established car dealership offering new and used cars, servicing, Motability, and fleet solutions.

As a Service Advisor, you will be delivering high-quality aftersales experience through customer-facing service coordination and support.

This full-time permanent role offers a salary range of £27,500 - £33,000 and benefits.

You will be responsible for

? Acting as the first point of contact for customers both face to face and over the telephone
? Managing service bookings and keeping customers updated throughout the process
? Liaising with workshop and internal departments to ensure smooth workflow
? Supporting service-related administration and record keeping
? Advising customers on additional services such as maintenance plans and vehicle health checks
? Ensuring a consistently high standard of customer satisfaction and care
? Handling queries professionally and efficiently


What we are looking for

? Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator or in a similar role.
? Ideally have 1 year of experience working in a franchised car dealership
? Strong customer service focus with a professional and friendly approach
? Confident communication skills, both verbal and written
? Good IT literacy and ability to use dealership systems
? Ability to multitask and manage a busy workload effectively
? Full UK driving licence


What's on offer

? Competitive salary
? Performance-related bonus opportunities
? Company pension scheme
? Company Car
? Generous annual leave entitlement
? Bereavement leave
? Manufacturer and internal training and development support
? Employee wellbeing and recognition initiatives
? Staff discounts and benefits platform
? Career development opportunities within a growing organisation


This is a great opportunity for an experienced Service Advisor looking to join a resp