Head of Aftersales

An opportunity has arisen for the Head of Aftersales to join a well-established car dealership offering new and used cars, servicing, Motability, and fleet solutions.

As a Head of Aftersales, you will take overall responsibility for aftersales performance across multiple sites, overseeing service and parts operations while driving efficiency, profitability, and exceptional customer experience.

This full-time role offers salary range of £60,000 - £70,000 and benefits.

You will be responsible for:

? Leading service and parts operations across several locations.
? Maximising workshop efficiency, productivity, and utilisation.


? Managing parts inventory and stock performance.
? Ensuring compliance with manufacturer standards and KPIs.


? Delivering outstanding customer experience.


? Leading, coaching, and developing Aftersales Managers and their teams.


? Implementing continuous improvement initiatives within the aftersales department.


? Supporting marketing activity to promote aftersales services.




What we are looking for:

? Previously worked as Head of Aftersales, Aftersales Director, Group Aftersales Manager, Senior Aftersales Manager, Aftersales Manager or in similar role.
? Leadership experience in aftersales within the automotive industry.
? Background working with manufacturer standards and targets.


? Knowledge of workshops, service, and parts operations.


? Track record of driving performance and operational efficiency.




Whats on offer:

? Competitive salary
? Company car
? Pension scheme
? 30 days holiday, increasing with service
? Manufacturer training and development opportunities
? Health, wellbeing, and shopping membership
? Staff discounts and recognition schemes
? Long service awards and celebration events
? Inclusive company culture with career progression opportunities


Apply now for this fantastic Head of Aftersales opportunity to make a real impact across multiple sites.



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