Head of Operations / Branch Manager - Estate Agency

An opportunity has arisen for a Head of Operations / Branch Manager to join a well-established independent estate agency with a strong presence in the local residential property market.



As Head of Operations / Branch Manager, you will report to the Director, overseeing day-to-day operations, leading the team, driving business growth and deputising when required.

This is a full-time role offering salary range of £35,000 - £40,000 (negotiable) and benefits.

This is a hands-on leadership role involving business development, winning new instructions, building client relationships and supporting revenue growth.

You will be responsible for:

? Conduct regular team meetings and one-to-ones to review progress and resolve challenges.
? Monitor performance against key measures, including pipeline activity, conversions, instructions and revenue.
? Identify development requirements and provide coaching to improve individual and team performance.
? Oversee compliance with AML, GDPR, Trading Standards and applicable property legislation.
? Work alongside the Property Manager to ensure the managed lettings portfolio is maintained to the required standard.
? Prepare operational and performance updates for senior management.
? Generate new opportunities through valuations, instructions and the acquisition of landlords and vendors.
? Develop and maintain relationships with clients, property developers and relevant local contacts.
? Support marketing initiatives and activities designed to strengthen the agencys local presence.
? Identify opportunities to expand the managed lettings portfolio.
? Manage recruitment activity when vacancies arise, including candidate screening, interviews and onboarding.


What we are looking for:

? Previously worked as Estate Agency Branch Manager, Estate Agency Manager, Sales & Lettings Manager, Operations Lead, Area Manager, Estate Agent Manager, General Manager, Operations Manager, Regional Manager or in a similar role.