Workshop Controller

An exciting opportunity has arisen for a Workshop Controller to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions.

As aWorkshop Controller, you will oversee the daily operation of the workshop, ensuring work is completed efficiently, productivity is maximised and customers receive an outstanding service.

This full-time permanent role offers a salary range of £38,000 - £43,000 plus bonus: up to £6,000/year based on KPIs and labour sales targets (OTE up to £49,000) plus benefits.

You will be responsible for:

? Maximise hours sold, revenue per transaction, product sales, and adhere to VHC process.
? Allocate work efficiently and coordinate with front-of-house and bookings.
? Ensure clear, proactive communication across teams and customers.
? Lead, coach, and develop team; manage training and leave.
? Maintain equipment, arrange calibrations, perform tooling checks.
? Ensure parts availability and manage displaced parts.
? Complete repair documentation accurately and adhere to VWCV warranty standards.
? Support processes to exceed VWCV customer satisfaction targets.
? Maintain workshop equipment and tooling records in line with ISO and manufacturer standards.


What we are looking for:

? Previously worked as Workshop Controller, workshop supervisor, Workshop Team Leader, Workshop Operations Manager, Workshop Foreman, Commercial Vehicle Technician or in a similar role.
? Strong technical knowledge of heavy vehicles.
? Background in leading, supervising and developing workshop teams.
? Experience in an HGV Workshop environment would be preferred.
? Sound understanding of Health & Safety procedures within a workshop environment.
? Skilled in Microsoft Office and experienced using dealer management, diagnostic and industry software, including Kerridge (CDK),1link, CVLink, R2C or similar systems.


Shifts:

? Monday - Friday: 8am - 5pm (1-hour unpaid break)
? 1 in 4 Saturday