Service Advisor - Automotive

An opportunity has arisen for a Service Advisor to join a commercial vehicle dealer specialising in the sale, servicing, and repair of vans and trucks supporting businesses with new and Approved Used vehicles, genuine parts, and comprehensive aftersales services.

As a Service Advisor, you will be the main point of contact for customers, coordinating vehicle service and repair work while ensuring a smooth aftersales experience.

This full-time role offers a salary of £32,600 - £34,200 per annum, plus a performance-related bonus of up to £1,720 per annum and benefits.

We are looking for two Advisors, one on a permanent basis and one on a 12-month fixed-term contract to provide maternity cover.

You will be responsible for:

? Welcoming customers in person and over the telephone in a professional manner.


? Booking vehicle servicing, maintenance and repair appointments.


? Preparing and managing repair orders using the dealership management system.


? Completing vehicle check-in procedures, recording vehicle condition and customer requirements.


? Keeping customers updated throughout the repair process.


? Obtaining approval for any additional work identified during servicing.


? Arranging vehicle collections, deliveries and customer handovers.


? Ensuring service documentation is accurate to support invoicing and workshop administration.


? Reviewing vehicle service records to identify suitable maintenance recommendations.


? Delivering a high standard of customer service throughout the customer journey.


? Supporting the day-to-day running of the service department.




What we are looking for:

? Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator, Aftersales Advisor, Customer Service Advisor or in a similar role.
? Prior experience within automotive industry.


? Strong customer service and communication skills.


? Excellent organisational skills with good attention to detail.


? Good I