Service Advisor

An opportunity has arisen for a Service Advisor to join a well-established dealership offering new and used car sales, servicing, and MOTs providing full vehicle care and customer support.

As a Service Advisor, you will act as the key link between customers and the workshop, combining service reception duties with parts coordination in a fast-paced setting.

This role offers a competitive salary plus performance based OTE and benefits.

You will be responsible for

? Acting as the first point of contact for aftersales customers, managing enquiries from booking through to vehicle collection
? Providing clear and accurate updates by translating technical workshop information into customer-friendly communication
? Delivering a high standard of customer care across telephone and face-to-face interactions
? Advising on and promoting suitable additional services and products with integrity
? Managing parts enquiries, sourcing components using manufacturer systems and ensuring correct identification
? Maintaining stock control, processing orders, deliveries, returns, and core parts efficiently
? Supporting workshop operations by ensuring timely availability of required parts
? Working collaboratively with colleagues to ensure a smooth and efficient aftersales process


What we are looking for

? Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator or in a similar role.
? Prior experience within a franchised dealership environment
? Familiarity with dealer management systems or similar automotive platforms
? Strong organisational skills with the ability to multitask effectively
? A proactive and customer-focused approach
? Full UK driving licence


What's on offer

? Competitive salary
? Performance-related bonus structure
? 25 days holiday plus bank holidays
? Workplace pension scheme
? Refer a friend rewards
? Ongoing manufacturer-led training and development opportunitie