Business Analyst - Digital Transformation (JSM / ITSM & HubSpot / CRM)

An opportunity has arisen for a Business Analyst to join a well-established biotech company using large-scale genetic data and AI to predict disease risk and advance precision healthcare.

As a Business Analyst, you will gather business requirements, design efficient processes and support the delivery of a Jira Service Management solution.

This is a 6-month contract-based role offering hybrid / remote working options, salary range of £400 - £500 per day and benefits.

You will be responsible for:

? Gathering, analysing and documenting business and operational requirements.


? Producing functional specifications, user stories and acceptance criteria.


? Mapping business processes, workflows, business rules and system integrations.


? Acting as the link between business stakeholders, technical teams and external delivery partners.


? Managing and refining the project backlog to support successful delivery.


? Defining workflow processes and automation requirements.


? Supporting solution validation to ensure business requirements are met.


? Preparing test scripts, coordinating User Acceptance Testing (UAT) and managing defects through to resolution.


? Identifying project risks, dependencies and implementation considerations.


? Assisting with business readiness, transition planning and change management activities.


? Working closely with technical teams to ensure requirements are accurately reflected within the implemented solution.




What we are looking for:

? Previously worked as a Business Analyst, Process Analyst, Process Improvement Analyst, Data Analyst, Workflow Analyst, Operations Analyst, Business Intelligence Analyst, BI Analyst or in a similar role
? Experience in delivering business systems, process improvement or digital transformation projects.


? Skilled in requirements gathering, process mapping, and preparing detailed functional documentation.


? Experience with Jira Service Management (JSM), IT Service Management (I