Senior Service Advisor - Automotive

An opportunity has arisen for a Senior Service Advisor to join a well-established vehicle dealership, specialising in the sales, servicing and maintenance of commercial vehicles.

As a Senior Service Advisor, you will lead the Service Advisor team while ensuring an efficient after-sales operation and delivering excellent customer experience.

This full-time, permanent role offers a salary up to £37,620 for 46.5 hours work week plus performance-related bonus of up to £1,720 per annum and benefits.

You will be responsible for:

? Overseeing the daily operation of the Service Reception.
? Providing a professional service to customers in person and over the telephone.
? Scheduling vehicle servicing, maintenance and repair appointments.
? Preparing and managing repair orders using the dealership management system.
? Completing vehicle check-in procedures and recording customer requirements.
? Keeping customers informed throughout the repair process.
? Obtaining approval for additional repair work where required.
? Coordinating vehicle collections, deliveries and handovers.
? Explaining completed work and advising customers on future maintenance requirements.
? Reviewing vehicle service histories and identifying maintenance and upselling opportunities.


What we are looking for:

? Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator, Aftersales Advisor, Customer Service Advisor or in a similar role.
? Prior experience working within automotive industry.
? Background in leading, coaching or supporting a team.
? Excellent customer service and communication skills.
? Strong organisational skills with excellent attention to detail.
? Good IT and administrative skills.
? Full UK driving licence.


Working Pattern:

? Monday to Friday, 8:00am - 6:00pm.
? 1 in 4 Saturdays: 7:00am - 1:00pm


Whats on offer:

? Competitive salary
? 22 days annual leave plus bank holidays
? Group Profit Sha