Service Advisor - HGV / Commercial Vehicles

An opportunity has arisen for a Service Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions.

As a Service Advisor, you will act as the main liaison between customers and the workshop, ensuring service is managed efficiently and customers remain informed throughout the process.

This full-time permanent role offers basic salary range of £29,000 - £32,000 plus bonus of up to £3,000 (OTE £35,000).

You will be responsible for

? Acting as the primary point of contact for customers throughout the service journey
? Preparing jobs thoroughly to ensure vehicle concerns and service requirements are recorded accurately
? Advising customers of any outstanding recalls and arranging the necessary work
? Confirming the repair category such as retail, fleet or warranty before work begins
? Providing regular updates on vehicle progress while it is in the workshop
? Preparing costings for completed work and producing accurate invoices
? Processing walk-in bookings and managing service appointments
? Monitoring expected completion times and informing customers of any delays
? Maintaining accurate vehicle service histories and documentation
? Ensuring invoices and related records are stored correctly
? Ordering parts once approval for work has been received


What we are looking for

? Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator or in a similar role.
? Must have experience with HGV and commercial vehicles.
? Background in a customer service role.
? High level of attention to detail and accuracy when handling service documentation
? Strong problem-solving ability and practical technical awareness
? Working knowledge of Microsoft Office, including intermediate Excel skills
? Ability to analyse information such as workshop data and costing details
? Fluent written and spoken English


Shift:

? Working hours: 42 per week
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